Refund and cancellation policy
Effective 31 July 2026
Before production begins
If payment was taken but production has not begun, contact us promptly. We will cancel and refund the order where operationally possible.
After production begins
Because each film is personalized digital content made to order, ordinary change-of-mind cancellation is not available after you expressly request immediate production and production begins. This never reduces mandatory consumer remedies.
Failed, missing, or materially defective delivery
If we cannot deliver the purchased film, or it is materially different from the package purchased, contact us with the order email and film link. We will first try to repair, replace, or re-render the affected work within a reasonable time. If that is impossible or disproportionate, we will provide an appropriate price reduction or refund, including a full refund where required by law.
Creative variation
Minor visual artifacts, performance variation, or a preference for a different creative interpretation do not by themselves make personalized generative content defective. Included replacement-scene credits are the fastest route for changing an otherwise successfully delivered scene.
How to request help
Contact us as soon as practical and include the email used for the order, the film URL, and a short description of the problem. We aim to acknowledge support requests within two business days.
Contact
Olof Lindh Film AB
Company number: 559154-6881
VAT number: SE559154688101